Frequently Asked Questions

Everything you need to know about your glow-up journey.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

Are your products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and designed to be gentle yet effective for all skin types, including sensitive skin. We recommend a patch test before full application.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.

Do you test your products on animals?

Absolutely not. Go-To Skincare is proud to be 100% cruelty-free and PETA certified. We do not test our ingredients or finished products on animals.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How can I track my order?

As soon as your package leaves our warehouse, we will send you a shipping confirmation email containing a link to your live tracking information.